For ATM withdrawals, if you entered your PIN incorrectly three times, you account will be blocked. When this happens, you may request to reset your PIN through the SAL Pay app or via your Salarium account’s wallet.


Reset PIN via the SAL Pay mobile app


Login to your SAL Pay mobile app. You will then see that your account has been suspended for security purposes. Click Request a PIN Reset to proceed.



You will receive an email notification acknowledging your request.



The status of your account will show that your PIN request is pending and you will be notified once it has been completed.




When your PIN reset is completed, you will receive an email confirmation. You may now proceed with setting the new PIN by following the link on the email, or by logging in to your SAL Pay app.




You will be prompted to enter your Salarium password


Then you may now set a new PIN for you account



Note: You can only use PIN that you have not used previously or you will be prompted with this error.



Once you have set your PIN, you may now access your account again.


Reset PIN via the SAL Pay wallet from the Salarium Employee Page


Login to your Salarium account, and go to the SAL Pay pay wallet section. You will then see that your account has been suspended for security purposes. Click Request a PIN Reset to proceed.


You will receive an email notification acknowledging your request.


When you try to access your SAL Pay wallet, you will see that your PIN request is pending.


When your PIN reset is completed, you will receive an email confirmation. You may now proceed with setting the new PIN by following the link on the email, or by accessing your SAL Pay wallet through your Salarium account.

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