A Billing Cycle is the period of time you use Salarium. It starts with the day you sign up and ends after 29 days, for a total of 30 days. A Grace Period of 10 days is given after the end of your billing cycle for payments.  Billing is postpaid; you will be charged for any users you activate during the billing period, even if you deactivate them before the end of the billing period.

When you are not able to pay your subscription on time or within the Grace Period, your account is suspended. However, please don't worry, as your data is still saved and can be accessed as soon as your account is restored. You can restore you account by paying your subscription immediately.

You will receive several reminder emails of the upcoming payments and notifications of the account suspension. 

If you have already been notified that your Salarium account has been suspended, you will immediately be led to the Subscriptions page upon login.

A message shows that your account has been suspended because you did not pay within the grace period. You must settle your balance to continue using Salarium. To proceed with your payment, click the Pay hyperlink. 

You will be directed to the Invoices page.  Click Pay Invoice for the invoice that is due.

The Pay Invoice box will pop up. It shows the amount due, the invoice number and a selection for mode of payment. Click Credit Card via PayPal.

You will be directed to PayPal.  Click Pay with Debit or Credit Card.

Enter your debit or credit card details and click Continue.

Your payment will be processed and you will receive a confirmation message before being redirected back to Salarium.

You will notice that all of Salarium's features have been reactivated, and you can continue using the software.

You will also receive an email notification when you restore your subscription with Salarium. It will show your complete payment details.  

In order to avoid account suspension, please be mindful of our email notifications, as well as the invoices in the Invoices page in the Subscriptions menu. 

Troubleshooting

When making payment, you may receive the following error message: "Sorry, system failed to complete payment."

This is likely an error on PayPal's end.  Your credit card should not be billed if you see this error.  Please note that you will not be billed if you receive this message. You will need to check the validity of your credit card. If your credit card is valid, please check with PayPal directly.