Deletion of a Salarium Account will erase all the data created. This action can be initiated by a user with a Company Owner role with or without ESS Access. All accounts can be deleted regardless if they are still in the Trial Period or already in the Live Billing Cycle.

There are different reasons why a Salarium Account will be deleted.

1. The cost is too high for the organization;
   
2. There may be needed features that are not currently supported by the system;
   
3. The company might have signed up with another provider;
   
4. The administrators might not have time to complete the setup within the 30-day trial period and decided to continue using manual computation or their current provider;
   
5. ​The company might have already signed up before and decided to create a new account.
   

When a company decides to create a new account without deleting the old one, the user who will initiate the signup process for the new account will encounter an error if the email that he/she will use has already been used with the old one. An error will also be encountered when adding the other users since the system detects if an email already exists in the server.

Once an email address of a user is used, the same email address can no longer be re-used with another Salarium account. The administrator/s should use a new email address when adding the same users to the new account. The other options are to change the email address in the old account, or the whole Salarium account should be deleted for the email addresses to be re-used.

The account deletion does not happen right away. After the successful initiation of the account deletion, the administrator/s will still be given 5 days to access the account before all its data is wiped out. This will allow the administrator/s to export all of the important data, and to even cancel the account deletion.

After the 5-day buffer period, the account can no longer be accessed by any user and the data are non-retrievable.