Creating a new user role involves the setting of permission that defines a user’s system access. A set of permission is a combination of scope and action. In which, scope refers to a part of the system a user can access, while action limits what can be done within a defined scope.
To create a new custom role:
- From the Top Navigation, go to User Menu > Control Panel > Roles.
2. Click on Create New Role.
3. Enter desired Role Name.
4. Select Company Scopes. Choose among the following options:
a. Tick on All Companies to access all companies under the account.
b. Click on the dropdown arrow to reveal options
c. Enter the company name’s first few characters to trigger auto-suggestion.
5. Select Other Scopes. Choose among the following options:
a. Tick on the scopes to be included. This will include all selected scope under each company.
b. Left-click on the Other Scopes to trigger auto-suggestions. Clicking on the area displays all scope items under each company. Select the item/s to include.
c. Enter the first few characters of the items to be included to trigger auto-suggestion. Click on the item/s to include.
6. Once done setting up the permissions under each portion, click on Save.
Note: Repeat the same procedure with other portions.
7. Click on Create to finalize user role permissions.
Successfully added User Role will be displayed on the User Role list. User Roles that appear on the list are ready to be assigned upon adding a new user or updating an existing user role.
Edit User Role
To edit an existing user role:
- From the Top Navigation, go to User Menu > Control Panel > Roles.
2. Locate the User Role you would like to edit, then click on the Edit button. Use the search bar to easily locate the User Role.
3. Click on the Edit button next to the Permission you would like to edit. The permission setup expands.
4. Edit the Company Scope, Other Scope, and Authorized Actions, then click on Save once done. The page redirects to the Edit User Role page.
5. Once done updating the permissions, click on Update to save overall changes. These changes on permissions apply in real-time.
Delete User Role
To delete a user role:
- From the Top Navigation, go to User Menu > Control Panel > Roles.
2. Locate the User Role you would like to edit, then click on the Delete button. Use the search bar to easily locate the User Role.
3. A dialog box appears to confirm the action. Click on Yes to proceed with deleting the User Role.

Note:
Deleting a user role that is currently assigned to a user cannot be deleted.
Assign Role Upon Adding A New User
To assign a role upon adding a new user:
1. From the Top Navigation, go to the User Menu > Control Panel > Users.
2. Click on Add New User.
3. Select a User Role from the dropdown options.
4. Fill out the following fields:
- Last Name
- First Name
- Middle Name
- Email Address
5. Assign a Subscription License by ticking on the switch across.
6. Click on Submit to finalize assigning a user to the newly added user.