Adding a user under Company Settings’s User Management is slightly different compared to adding one under the Control Panel. Both account-level and company-level Admin can only add another Admin user in the User Management under Company Settings. Adding an Account Owner/Superadmin should be done under Control Panel > Users. A user with employee records is recommended to be added as an employee first under the Employee before changing the user type to Admin.
To add new users:
From the Top Navigation, click the Settings> Users and Roles > User Management.
Click Add New User.
Make sure you have enough licenses to add another user.
Fill out the required fields.
Assign a Subscription License
Click Submit.
Go back to the User List and find the new user you just added. Set the User Status to Active.
Setting the User Status to Active will trigger an Account Verification Email.